1. Introduction
Welcome to QIIAA ("QIIAA", "we", "us", or "our"). We are committed to protecting the privacy of our clients and website visitors ("you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website qiiaa.com (the "Website") and use our digital content protection services (the "Services").
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy.
This Privacy Policy should be read in conjunction with our Terms of Use.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
- Contact Information:When you contact us to inquire about or sign up for our Services, we collect information such as your name (if provided), email address, and any other information you voluntarily provide in your communications. Your primary email address is essential for service delivery, including reports and billing.
- Client Pseudonym/Stage Name:As part of the service authorization, we collect the specific stage name or pseudonym you authorize us to use when acting as your agent in DMCA takedown notices.
- Information for Service Provision:To perform the Services, we process information you provide about the digital content you wish to protect (e.g., titles, URLs of original works, descriptions) and information related to potential infringements (e.g., URLs of infringing copies).
- Payment Information:While we use a third-party payment processor for handling payments, we may receive transaction confirmations or partial payment details (like transaction ID, date, amount) necessary for managing your subscription. We do not directly store your full credit card details.
- Usage Data:We automatically collect certain information when you visit our Website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Website. This is collected through server logs and analytics tools (see Cookies Policy).
- Authorization Documentation:We collect and store the signed authorization form granting us permission to act on your behalf.
We strive to collect only the minimum information necessary to provide our Services effectively and comply with legal obligations.
3. How We Use Your Information
Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:
- Provide, operate, and maintain our Website and Services.
- Process your payments and manage your subscription.
- Communicate with you, including sending service-related notices, reports on takedown activities, responding to inquiries, and providing customer support.
- Act as your authorized agent in submitting DMCA takedown notices, which requires disclosing necessary information (your identity/pseudonym as copyright holder, our role as agent, details of infringement) to third-party platforms.
- Monitor and analyze usage and trends to improve our Website and Service offerings (using aggregated or anonymized data where possible).
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
- Comply with legal obligations, such as record-keeping for tax purposes or responding to lawful requests from authorities.
- Enforce our Terms of Use.
4. Legal Basis for Processing (for users in EEA/UK)
If you are located in the European Economic Area (EEA) or the United Kingdom (UK), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it:
- Performance of a Contract:We process your information (contact details, payment info, authorization, content details) as necessary to perform our contractual obligations to provide the Services you subscribed to.
- Legitimate Interests:We process Usage Data and some communication data based on our legitimate interests in operating and improving our Website and Services, ensuring security, and preventing fraud, provided these interests are not overridden by your data protection interests or fundamental rights and freedoms.
- Consent:We rely on your consent for using non-essential cookies (as described in our Cookies Policy) and potentially for certain marketing communications if applicable.
- Legal Obligation:We may process your information where necessary to comply with a legal obligation, such as maintaining records or responding to legal process.
5. Disclosure of Your Information
We do not sell, trade, rent, or otherwise share your personal information for marketing purposes.
We may share information we have collected about you in certain situations:
- With Third-Party Service Providers:We may share your information with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing (e.g., Stripe, PayPal), website hosting, data analysis (e.g., Google Analytics), email delivery, and customer service. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- For Takedown Notices:As explicitly authorized by you, we will disclose necessary information (your identity/pseudonym as claimant, our identity as agent, details of original work and infringement) to internet service providers, hosting companies, search engines, and operators of infringing websites as required by the DMCA or similar legal processes to request the removal of infringing content.
- By Law or to Protect Rights:If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- Business Transfers:We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
6. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
7. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including providing the Services, complying with our legal obligations (e.g., tax, accounting, legal reporting), resolving disputes, and enforcing our legal agreements and policies. Usage data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
8. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access – You have the right to request copies of your personal information.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal information, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal information, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal information, under certain conditions (e.g., processing based on legitimate interests).
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided on our Contact page. We will respond to your request in accordance with applicable data protection laws.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and use personal information about you, including for analytics and advertising purposes. For more information about the types of cookies we use, why, and how you can control cookies, please see our Cookies Policy.
10. Third-Party Websites
The Website may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Website, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.
11. Children's Privacy
Our Services are not intended for use by children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child under the relevant age without verification of parental consent, we take steps to remove that information from our servers.
12. Contact Us
If you have questions or comments about this Privacy Policy, please contact us via our Contact page.
Last Updated: June 4, 2024